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Progress  Report  Troubleshooting

If you review the report and notice that grades or narratives are missing for some students, check associated teacher gradebooks and the Student Log to determine if grades and narratives have been entered into the system.

Course/Subject Scores Not Populating in Progress Report

  • If you discover that grades are missing from the digital gradebook, contact the teacher and request that they enter the scores and re-execute the report when the information has all been entered.

  • If you discover that grades are not missing from the digital gradebook (i.e. the teacher clearly has up-to-date grades in the digital gradebook), please contact the SchoolFront Support Team immediately for assistance, support@schoolfront.com. This would indicate a probable issue with the report.

Teacher Narratives Not Populating in Progress Report

If you discover that narratives are missing from the Student Log, contact the teacher and request that they enter the scores and re-execute the report when the information has all been entered.

  • If you discover that narratives are not missing from the Student Log (i.e. the teacher clearly has entered narratives in the Student Log), check the Log Date to make sure the teacher entered the correct date.

  • If Log Date is different than the one you entered when you executed the Progress Report, the narrative will not be pulled into the Progress Report. Correct the date and re-execute the report.

  • If the Log Date is correct, please contact the SchoolFront Support Team immediately for assistanc

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