SchoolFront Support

 

Communication

Tell Everyone About SchoolFront and How to Begin Using It

Once the system has been setup for the school by an Administrator user(s) from the school and user accounts have been created for all teachers, staff, students, and parents, it is important to communicate to everyone about the new system.

Special communications (in person, by email, etc.) should be provided to certain groups who have been given access to the system:

School Staff

School Staff (including administrators, administrative staff, teachers, counselors, etc.) must be added to SchoolFront by an Administrator user before they can login. When a staff member is added to the system, the system automatically generates a unique username for the teacher and creates an initial password that the teacher can use when they first login. The Administrator user must give the teacher the username and password so that they can login for the first time.

Communication to school staff members can be done in a meeting or by email, but no matter how it is communicated, each staff member who has been given access to the system, should be provided with the following information:

  • Their Unique System Username
     
  • Their Password
     
  • The SchoolFront URL: http://www.schoolfront.com 
     
  • The Name and Contact Information of their School's Administrator User(s)
     
  • The Following Login Instructions:
    1. On a computer with internet access, open a web browser (preferably Microsoft Internet Explorer™)
    2. Go to http://www.schoolfront.com
    3. In the upper right-hand corner enter your username and password.
    4. Click the Login button.
       
  • The Following Training/Support Instructions:
    • If you want to generally learn about SchoolFront:
      1. Follow the above instructions for logging into the system, and then
      2. Click the "Help" link in the left-hand navigation list.
       
    • If you have discovered a system bug or have a problem that you cannot solve and want help from a person: 
      1. Follow the above instructions for logging into the system, and then
      2. Click the "Help" link in the left-hand navigation list.
      3. Click the "Submit Problem" link in the green bar at the top of the screen.
       
    • If you want the system to do something new (something it cannot currently do): 
      1. Follow the above instructions for logging into the system, and then
      2. Click the "Help" link in the left-hand navigation list.
      3. Click the "Submit Request" link in the green bar at the top of the screen.
       
    • If you want someone new added to the system (e.g. a new staff member or parent): Contact your school's administrator user(s).

Students

Students must be added to SchoolFront by an Administrator user or Teacher before they can login. When a student is added to the system, the system automatically generates a unique username for the student and creates an initial password that the student can use when they first login. A school staff member (e.g. the student's homeroom teacher) must give each student his or her username and password so that he or she can login for the first time.

Communication to students can be done in class or via a printed handout, but no matter how it is communicated, each student who has been given access to the system, should be provided with the following information:

  • Their Unique System Username
     
  • Their Password
     
  • The SchoolFrontSM URL: http://www.schoolfront.com  
     
  • The Following Login Instructions:
    1. On a computer with Internet access, open a web browser (preferably Microsoft Internet Explorer™)
    2. Go to http://www.schoolfront.com
    3. In the upper right-hand corner enter your username and password.
    4. Click the Login button.
       
  • The Following Training/Support Instructions:
    • If you want to generally learn about SchoolFront:
      1. Follow the above instructions for logging into the system, and then
      2. Click the "Help" link in the left-hand navigation list.
       
    • If you have discovered a system bug or have a problem that you cannot solve and want help from a person: 
      1. Follow the above instructions for logging into the system, and then
      2. Click the "Help" link in the left-hand navigation list.
      3. Click the "Submit Problem" link in the green bar at the top of the screen.
       
    • If you want the system to do something new (something it cannot currently do): 
      1. Follow the above instructions for logging into the system, and then
      2. Click the "Help" link in the left-hand navigation list.
      3. Click the "Submit Request" link in the green bar at the top of the screen.
       
    • If you want someone new added to the system (e.g. a new parent or your mentor) talk to a teacher and they will help you.

Parents

Parents must be added to SchoolFront by an Administrator user before they can login. After a parent is added to the system by an Administrator user, the system automatically e-mails the parent a username and password.

No additional communication from the school is required for parents to login.